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Botian has dedicated itself to “being the leading IT service provider in China” all the time. From the view of current international IT service market and development trend, IT outsourcing not only has become a trend for customer to solve IT problems gradually, but also has become the focus that service providers concern. Botian will help you resolve system fault in time, analyze and optimize system performance, provide good security guarantee, and satisfy customers. We’ll exert all our efforts to develop and strengthen Botian.
Desktop circumstances support outsourcing
Desktop circumstance supports IT outsourcing ranging from IT circumstances solution to IT capital management, from desktop IT equipment to network system’s daily monitor, maintenance and optimization, from offering user unify interface to offering services supported by terminal software and hardware. Thus it can provide users with a stable and high-efficient desktop circumstance. It also supports the integration of personnel, logical management flow and technique. The stability can be realized via centralized management and standardization of IT circumstance. Customers can improve IT system management level by controlling management cost well.
Helpdesk Outsourcing Managed Service
The service bases on solving the user’s problem by telephone. It is a joint to other services. Users can acquire immediate technical support and consultation, and a fast scene support.
When user faces any problem relevant to IT, including software and hardware, they can seek for technical support by hotline. Helpdesk engineer can solve the long-distance problems by long-distance failure diagnosis. If it still cannot be solved, it will be transferred to local spot service engineers or IT engineers.
Server and memory integration service
Simplify and take full advantage of user’s IT fundamental facility. The integration ways include reducing the centralization of the place amount in datum center, installing lots of servers into a datum center or transplant and centralizing application and datum. It can be realized in Unix, Windows NT、AS/400、Novell NetWare and macro computer circumstances
Data-base outsourcing managed service
It can provide a set of data-based management service including data-base design, mold building, installation, update, management and optimized service. The service model can keep the utility and performance of database circumstance in the highest level.
Network management service
It includes network equipment maintenance, failure diagnosis, and security guarantee, as well as full aspects and multilevel service of network project design.
Supporting service of software products
Software failure diagnosis and recovery; server and workstation system security management; files system’s purview security management; backup datum
Supporting service of hardware products
It provides the service including repair, movement, and installation, upgrade, spare part transfer; failure diagnosis and recovery, as well as helps enterprises choose computers and its accessories.
Virus defense
Virus search and remove; help users select anti-virus equipment; install professional anti-virus software; update virus base on time to strengthen protection capability.
Regular check
Trace the fault incidence rate and its type, and make statistic on time; find the problem and start one-to-one training. Thus it can realize the efficient protection and make the IT circumstance run efficiently.
Consultation service
It provides consulting services such as Internet, hardware, software and database etc. It can also reduce the cost by helping customers work out IT investment program. Meanwhile it can ensure the customers keep its leading position comparing to rivals all the time.
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